Frequently Asked Questions

  • General
  • Estate Plan
  • Digital Vault
  • Security
Please refer to pricing page at https://clocr.com/pricing-plan/
We will get back to you ASAP during business hours. If you contact us after normal working hours, we will do our best in responding to your request within five business days.
Please contact the Clocr Help Desk with any questions or support needs!
Clocr will send users news on software updates, added features, fresh offerings, and general items to keep you up to date.
This option will be available in the future.
CLOCR offers free promotional accounts with limited features. Full feature access requires a paid account.
Yes. It’s a software as a service offer and available 24x7x365 anywhere in the world where you have internet access.
You can request to close your account through Clocr Help Desk support@clocr.com
Please refer to pricing page at https://clocr.com/pricing.
Yes, encrypted and password protected files can be stored. However, if you plan to share these files, your assignees will not be able to read the encrypted files.
In order to keep you and your information secure, users are not able to share their passwords stored in Clocr.
In addition to Clocr’s two factor authentication and encryption, a detailed activity log is available that allows you to monitor your account interactions. If you feel that your account has been compromised, please check your activity log and contact Customer Support at support@clocr.com
Your files are encrypted and are not accessed, by anyone else other than you or your designated assignees.
See our Privacy page for details on how Clocr protects your information. Https://clocr.com/security
You will need to reset your password.
If your account is locked and you have a phone on file, you can request an authorization code be provided via ‘Reset Password’ link.
Your account will be locked after 3 failed attempts.
Two factor authentication code is sent to your email immediately. In some cases, it may take longer for you to receive your code.
A mobile phone is not required in order to use Clocr. You can use the secure password recovery and two-factor authentication via email.
No, an Account cannot be shared. Sharing is at the document level only.
Shared with me provides a detailed snapshot of your family and friends who have shared or assigned their Accounts to you as their beneficiary.
An Account is an individual file folder in a file cabinet drawer. You can create, edit, move, or delete Accounts as you wish, just like you can add or remove individual folders from a physical drawer. The Accounts allow you to store any documentation associated with each individual Account.
A Drawer in Digital Vault is a logical collection of related accounts. It’s just like a drawer in a file cabinet. The Drawer allows you to organize your accounts and group them by relevance.
It is your control panel that shows an overview of your information stored in CLOCR.
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Estate Planning for Online Accounts. An easy to use, The Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA) compliant online tool that sets up your estate plan for online accounts in seconds

Personal Digital Vault is a super-secure digital safety deposit box for your most important documents. Efficiently organize, manage, and share your most important documents with family, friends, or business partners. Empowers you to identify your heirs to have access to your documents in case of emergencies or death. Consolidate and protect your online documents.
This is similar to inheritance of a physical asset such as a book, or money. In this case you are choosing the people you want to take ownership of, or simply have access to, your digital files and documents.Empowers you to pick and choose who can access your documents. There Granular Assignee allocation and Beneficiary allocation.
A digital executor is in charge with managing, procuring, protecting, and preserving an individual’s digital assets and digital property.
Clocr provides products and services that complement traditional estate plans and are designed to be used in conjunction with representation by an estate planning attorney. Clocr provides the expertise, tools, and services for the specific purpose of helping with your digital assets. We do not provide legal advice of any kind, but we can help you organize and document your digital assets so that these can be easily and effectively included in an estate plan created by you and your estate attorney.
The law has a long way to go to catch up with our use of technology. While states are slowly taking steps to define the legal standing of a digital executor, the burden remains on each of us to inventory our digital assets and ensure access for a smooth transition or risk losing these assets forever. For more information about estate planning for your digital assets, please contact our estate planning attorneys.
The law has a long way to go to catch up with our use of technology. While states are slowly taking steps to define the legal standing of a digital executor, the burden remains on each of us to inventory our digital assets and ensure access for a smooth transition or risk losing these assets forever. For more information about estate planning for your digital assets, please contact our estate planning attorneys.
No, however when you set up an online account, you are initially presented with a “clickwrap agreement.” These are the Terms of Use and the conditions upon which the account is offered. In order to use the service, the user must click an “Agree” or “Accept” button. While each site’s clickwrap agreement contains different provisions, almost all sites contain language stating that the offered accounts are solely for the individual account holder’s use and are not assignable. Therefore, once an account holder dies, the service provider can reclaim the username and all information.
Yes, and no. Most Digital Assets have a property right (“ownership”) component as well as a licensing element (your use of the website or service) and it is important to understand the difference.
As online activity increase, and digital filing systems becomes mainstream, it is becoming more difficult to keep track of all of our accounts and where different items have been saved. Creating a list of these assets, along with designating the people you trust to manage them should you become incapacitated or die, ensures that your Digital Assets will not be forgotten or lost.
Some digital assets do have monetary value, such as a website with sales or advertising revenue or an online bank account. However, most digital assets (photos, for example), regardless of their personal or sentimental meaning, do not have a real monetary value.
Simply put, an Estate Plan for Digital Assets allows you to organize your online accounts (email accounts, banking or brokerage logins, social media, etc) and then designate the person, or people, who you want to control or have access to those accounts after your death. Having a plan avoids confusion and stress for those left behind.
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Estate Planning for Online Accounts. An easy to use, The Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA) compliant online tool that sets up your estate plan for online accounts in seconds
The alerting, messaging, reporting and audit trail features are superior and the best on the market.
Yes, a detailed audit trail is available to track documents you share or shared with you.
Yes, a detailed audit trail is available to track documents you share or shared with you.
Clocr notifies your Contact once you’ve designated them as your Assignee. They need to signup to access your files as per the access level you give them.
You can start sharing with an identified assignee regardless if an invitation has been accepted . However, the contact will not be able view files until they accept an invitation.
Yes, as many times as necessary.
You will be able to define the access levels for each Assignee at each Account level. The Assignees will NOT be able to see your Account details such as, Account number, Password Hint etc. They can only see the Documents assigned to them.
Yes, your assignees will need a Clocr account to verify their identity in order to access your shared documents.
Yes, you can share your documents with the assignees that you choose and can also determine the access level for each.
An Assignee is a person you trust and can rely on. It can be a family member, a friend or a business partner. Essentially, an Assignee is a trusted individual who will be charged with differing levels of access to your accounts and documents.You are able to assign your friends and family to have certain levels of access to your documents in case something happens to you.
Contacts are your friends, family or business partners. You can create your contact list by providing their e-mail. If the Contact is already a Clocr user, you will see his/her profile name and image. If the Contact is not a registered Clocr user, we will send them registration details.
Think of an Account as an individual file folder in a file cabinet drawer. You can create, edit, move, or delete Accounts as you wish, just like you can add or remove individual folders from a physical drawer. The Accounts allow you to store any documentation associated with each individual Account.
A drawer is collection of related accounts, finances, for example. The drawer allows you to organize similar accounts much the same way as you would keep similar file folders together in a physical file cabinet drawer.
In Drawers. A drawer is collection of related accounts, finances, for example. The drawer allows you to organize similar accounts much the same way as you would keep similar file folders together in a physical file cabinet drawer.
It is your control panel that shows an overview of your information stored in CLOCR.
Digital Vault is an enterprise grade, patent-pending, ultra-secure digital safety deposit box for your most important files and sensitive documents. It allows you to efficiently organize, manage, and safely share any stored item with family, friends, or business partners.
here is my answer.
Personal Digital Vault is a super-secure digital safety deposit box for your most important documents. Efficiently organize, manage, and share your most important documents with family, friends, or business partners. Empowers you to identify your heirs to have access to your documents in case of emergencies or death. Consolidate and protect your online documents.
For those wanting ultimate security, CLOCR offers an Ultra Security option for an additional fee. The Ultra Security module uses proprietary (patent pending) encryption that uses the Interplanetary File System (IPFS) and blockchain concepts to “shred” your documents, encrypt your “shreds”, and store them using a distributed storage network.
As part of your CLOCR subscription, an Enhanced Security Protocol is used to safeguard your documents then we utilize the Amazon AWS S3 platform to store all documents. For additional information you may refer to our published security mode.
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