Your Questions.

Our Answers.

Frequently Asked Questions

Helpie FAQ

  • What is Clocr?

    Clocr, short form for Cloud Locker, is an ultra-secure cloud-based safe deposit box for your most valuable digital documents. Services include all-in-one digital asset management, legacy planning, and disbursement. You can have peace of mind knowing that your family's documents are safe and accessible, when needed.

  • Who owns and operates Clocr?

    Clocr is a Delaware, USA-based corporation.

  • How secure is Clocr?

    Security is the top priority at Clocr.

    • We use the highest standard in network communications, 256-bit encryption to provide access to the devices you use including your desktop computer, laptop, mobile phone, or tablets.
    • We use state of the art cloud providers to provide round the clock on-site security to their data centers with extremely restricted access requirements. Encrypted data is backed up and stored in multiple geographically diverse servers.
    • We provide an option for subscribers to choose our proprietary ultra- security for sensitive documents. Read More on Security here

  • How do you ensure security of my information?

    Clocr takes security very seriously and it is our top priority. We offer multi-factor authentication by default. We are 100 percent hosted in the cloud. That means, we do not use servers vulnerable to hacking. We keep track of Clocr admins and all their access is tracked. We use identity management system to create and manage corporate users, and use key management systems to lock the admin passwords so no one has access to the code and server assets. Review Clocr security architecture for more details.

  • I have a medical proxy or health care directive (medical power of attorney or MPoA). Why do I need Clocr?

    Great news, you already have taken care of the one of the most important documents in your life. Clocr allows you to store your MPoA, agents, physician/insurance information, and digital copies. Through Clocr, you can assign your family as guardians so that they can access your MPoA easily in case of an emergency.

  • I have given my will to my lawyer and few other family members. Why do I need Clocr?

    While it is good that you already have people with access to your will. Clocr provides an additional layer of protection, because people may lose track of these important documents. Clocr enables you to store digital copies in the secure cloud locker. You can document who has your will, medical proxy, and other important documents along with their contact information. You also can assign beneficiaries in Clocr who can access to your account. Clocr is the best choice for protecting your information and sharing it with your family.

  • What additional features Clocr provides?

    The Clocr Dashboard offers a lot of summary information about your accounts, assignees. You will be able to see if any of your assignees have or have not signed up with Clocr. There is built-in alerting and messaging process that periodically alerts you and your assignees who have not logged-in to Clocr for an extended period of time.

  • What's the difference between Clocr and file share sites like Google Drive / Box and others?

    Clocr offers end-to-end digital account/asset management capabilities, beneficiary allocation, legacy planning, a proprietary ultra-security feature that sets us apart. Please review "What We Offer" to understand how Clocr is different from other cloud storage vendors. Clocr offers end-to-end digital account/asset management capabilities, beneficiary allocation, legacy planning, and a proprietary ultra-security feature that no other service does. Please review "What We Offer" to understand how Clocr is different from other cloud-based storage vendors.

  • Who all will have access to my information?

    No one other than you has access to your information unless you assign it. You have flexibility in controlling your guardian access for each asset. You can grant various access levels ranging from "No Access" through "Full Access"."

  • Who will have access to my files?

    You have flexibility in controlling your assignees and their access for each account. You can grant various access levels ranging from "No Access" through "Full Access".

  • I don't want my assignees reading the files. How can I block my assignees from accessing files?

    Managing your assignees (Family & Friends) and their access to your documents is one of Clocr's main differentiators. You are able to define what kind of access each assignee can have. For example, if you do not want an assignee have access to your documents, you give them "No Access". Assignees with "No Access" cannot see the contents of your folder. The idea is that you are able to control the access levels for each of your assets/accounts and your assignees.